What personal data do we collect from you and how?
We only collect and process the data necessary to allow us to provide you with services. When you browse or shop at JESY.com, we collect the following data:
We process the personal data required to complete and send your purchase, including your name, billing address, shipping address, payment details, mobile number, telephone number and email address. We collect your email address to send you order confirmations; we collect your phone number to contact you with any questions about your order.
We collect your email address when you sign up for our free or discounted trial subscription.
If you register for an account with us, we collect your name, email address, password, country and IP address.
When you contact our customer service team, we may collect additional data to help us resolve any issues related to your order, delivery, payment or any other issue.
We collect and process data about your browsing on JESY.com, including the pages you visit and how you interact with those pages. If you have registered for an account, we collect browsing data about your visits to dedicated areas of the website.
If you are a customer of JESY.com, or you have given us your consent, we may collect and process your personal data for marketing purposes.
If you provide us with data about other people - for example, if you have purchased a product to be delivered to a friend or as a gift - we will collect and process the personal data necessary to complete the transaction, such as name, shipping address and other Contact details of your friends. If you receive an item as a gift, we will only process your data to fulfill the gift request and our contractual obligations.
When you call our customer service team, your call will be recorded for training and fraud prevention purposes.
What about cookies? What are cookies?
How will your personal data be used?
Whenever you provide us with your personal information, we will do so in accordance with applicable privacy laws and in accordance with this Policy, the data entry forms you complete, any relevant terms and conditions and links to the data entry forms.
When you use our services: Your information will first be used to provide the products, services or information you have requested and to provide you with a personalized shopping experience. We retain the information you provide and may use it for a variety of purposes, including: (i) accounting, billing, reporting and auditing; (ii) credit checks or screening; (iii) authentication and identity checks; (iv) credit cards , debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and deduplication, statistical and market analysis, marketing information; (viii) advertising and marketing for us, our group and third parties; (ix) developing, testing and maintaining systems; (x) research, research and development; (xi) customer surveys; (xii) customer care and To assist us in our future dealings with you, for example by identifying your requirements and preferences; (xiii) as required by law or in connection with legal proceedings or disputes; (iv) any other as set forth in the terms and conditions of use of our services use. For these purposes, we may disclose your information to one or more of the other organisations listed in the "Who we share your personal information with" section.
The saved payment card details will only be shared with our payment partners and not with any other third parties and will only be used to process your order using our payment partners' systems.
If you subscribe to us, we may also use your personal information to send you marketing updates as detailed in the next section.
Track how our online services are used: We collect and use third parties to collect and share information with us from visitors to our online services and analyze it to build a picture of how people use our website. This helps us improve the services we provide. We may also provide anonymous statistical data about visitors to other well-known organisations, but the information we provide will not include details that would allow those organisations to identify you.
Testimonials: If you give us feedback, we may use it to improve our services, and we may publish it online or offline to promote our business and our services. We will ask for your permission before publishing.
Comments and Reviews Submitted to Our Online Services: If you would like to submit a review or feedback on an item on our Service, we may (but are not obligated to) post your review online to promote our business and services. We will collect your name or username, which will be displayed next to your comments and will be posted.
Mobile Services: When you request our mobile services, we may keep your mobile phone number, the make and model of your mobile phone, the operating system your mobile phone uses, and details of your network operator, and we will uniquely identify it link to your mobile phone number. We will store your device language, country, which we need to provide features and services enabled through our Mobile Services and to administer our Mobile Services.
Who will we share your personal information with?
We will share your information with other companies within our group who may use your information for their own business purposes as set out in their privacy policies. These purposes may include financial reporting and analysis, strategic planning, development of customer segmentation and metrics to provide a consistent view of our customer base, research and analysis to help us source the right products and make better product recommendations in the future, Opportunities to target our marketing campaigns more effectively, create inspiring content and editorial features, develop new products, and collaborate with designer brands. It will also be used to provide more targeted marketing by phone, post, email, text message or any other means (electronic or otherwise) and you expressly consent to such use.
From time to time, we may engage third-party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third-party business partners to provide you with products, services or information you have requested, or to provide interest-based advertising. We may pass your information to one or more of the following organisations: (i) data processing companies, mailing companies and other third party vendors working on behalf of our group; (ii) advertising serving agencies and other advertising intermediaries; ( iii) credit reference agencies or fraud prevention agencies, which may record this information; (iv) graduate students, universities and other research and development institutions; (v) regulatory agencies, government and law enforcement agencies such as the police.
From time to time we receive requests for information from government departments, police and other law enforcement agencies. If this happens and there is an appropriate legal basis for providing your personal information, we will provide it to the organization that requests it.
We collate information about website traffic, sales, wish lists and other commercial information that may be passed on to third parties, but this information does not include any details that could personally identify you.
Where do we process your personal information?
When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure we take appropriate steps to protect your personal information and rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the European Economic Area. Governments in certain countries, such as the United States, have broad powers to access data for security, crime prevention and detection, and law enforcement purposes.
Marketing Opt-In and Opt-Out Terms
We offer you the opportunity to receive news and, depending on your preferences, we will discuss it with you over the phone, or send you email, text message and/or direct mail. These may include reminders of new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest and one-time marketing promotions. You may opt out of receiving these updates if you wish.
You have the right to ask us not to use your personal information for marketing. At any time, if you change your mind, we will provide you with the opportunity to unsubscribe from any services or updates to which you subscribe. Whenever you receive marketing communications from us, we will tell you how to unsubscribe. To opt out of direct mail please contact our Customer Service Team at (+86) 755-86566612 or email [email protected]
Protect your personal information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you provide to us. We have technical and security policies designed to protect the personal information we hold about you. We also follow the security procedures required by applicable privacy laws. These include the storage, use and publication of any information you provide, as well as measures designed to prevent unauthorized access or use. When you place an order or access your account information, we use Secure Sockets Layer (SSL) encryption technology to encrypt your information before it is sent to us to prevent unauthorized use.
Why do we link to other websites?